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CloudCamp Cincinnati

June 1st, 2010

We’re pleased to announce that we’ll be debuting our new cloud services product, Appica, at the Cincinnati CloudCamp unconference.  I will be speaking about Profitability.net’s regional cloud services platform and special programs to help local companies get started in the cloud.

CloudCamp is an unconference where early adopters of Cloud Computing technologies exchange ideas. With the rapid change occurring in the industry, we need a place where we can meet to share our experiences, challenges and solutions. At CloudCamp, you are encouraged to share your thoughts in several open discussions, as we strive for the advancement of Cloud Computing. End users, IT professionals and vendors are all encouraged to participate.

Register to attend here:  http://cloudcamp.org/cincinnati/2010-06-03

I look forward to seeing you there!

–Andrew Cruse

Bandwidth Upgrade

December 30th, 2008

We’re pleased to announce that on December 17th we upgraded our fiber-optic connection to Verizon from OC-3 (155Mbps) to Gigabit Ethernet (1Gbps) –  bringing our total upstream connectivity to 2 gigabits per second, a 73% increase in available bandwidth.    This upgrade will help us to continue to ensure that sufficient bandwidth is always available within the datacenter for even the most bandwidth-intensive applications.

We’ll be announcing some exciting new changes and additions to physical security in and around the datacenter in the first quarter of 2009 so be sure to watch this space for details!

–Andrew Cruse

Exchange Hosting Cluster Launched

August 12th, 2008

Exchange Your Way

After more than a year of research, development, and testing, we’re proud to announce our newest offering, Exchange Your Way.  Exchange Your Way is Profitability.net’s Microsoft Exchange 2007 hosting platform, built to provide you with the same features you might currently enjoy from an Exchange server in your office at a lower total cost of ownership.  You can read more about the specifics of the offering on Aaron Larkins’ CEO Blog, but I’d like to talk about some of the technology working behind the scenes to deliver a truly redundant hosted Exchange solution.

High-Performance, Fully Redundant

Exchange Your Way was architected to provide an unparalleled level of uptime and performance.  Currently comprising over 14 servers, 4 Cisco Switches, and 2 Foundry load balancers, we’ve built redundancy into every aspect of the Exchange environment.   Each “role” within the Exchange cluster is serviced by a pair of active-active servers designed to provide performance and resiliency in the event of a server failure.  Such a design means that we can sustain multiple server failures without disrupting your access to Exchange.  This architecture also lets us scale the cluster, adding performance and redundancy along the way.

Data Protection

Your data is stored on a high-performance storage array running LeftHand Networks’ SAN/IQ software.  The array is seamlessly scalable up to Petabytes and fully redundant.  The storage array is capable not only of handling individual disk failures, but has been designed to remain online even in the event of the failure of an entire chassis.  That unique feature enables us to remove a chassis from the array for maintenance without the need for any type of outage.  Furthermore it enables us to perform software upgrades and testing with no impact to your ability to access your email.  Additionally we secure your data by performing backups every 15 minutes and storing those backups for a minimum of 30 days.  This means we are able to restore your email, whether your entire mailbox or an individual message that you may have accidentally deleted, all within minutes.

Monitoring

Our monitoring system watches all aspects of the Exchange cluster to ensure maximum performance and to alert us to any problems that may occur.  We are currently running over 100 checks every minute to verify proper functioning of everything.  Checks run the gamut from checking to be sure various Exchange resources are online and available down to low-level hardware and environmental concerns.   Our engineering team is notified immediately if any problems show up,  so that action can be taken before anything can disrupt your experience.

Facilities

Supporting the Exchange Your Way infrastructure is of course our high-performance Cisco network with over 1Gbps of upstream bandwidth, all optimized by our Internap Flow Control Platform.  All devices in the Exchange cluster are dual-corded on separate circuits, managed by APC power distribution units.  APC Silcon UPS’ provide battery backup in the event of a utility outage, backed by our Caterpillar diesel generator with 5000 gallons of fuel reserve.

We have several exciting projects in the pipeline, so be sure to check back often for updates on new technology we’ll be introducing in the near future!

–Andrew Cruse

Welcome and 2007 Wrap-Up

January 10th, 2008

2007 was a busy year for us, full of significant technological advancements, most of which have been executed without much fanfare. We’re always looking for ways to improve the speed, reliability, and value of the services we provide, so I welcome you to the Profitability.net Tech Blog, where hopefully we can shed some light on the technology driving our services. I’ll be using this space to provide you with a behind-the-scenes look at our datacenter operations, as well as in-depth technical detail on new products as well as improvements and upgrades we make to our existing infrastructure. I also look forward to analyzing current news and trends in the datacenter sector to help identify technology that can help your business, as well as pitfalls to avoid.

We already have a full slate of exciting new product offerings and improvements to our existing services on the schedule for 2008, but before we get into that I’d like to take a step back and highlight one of the most significant additions made in 2007. On October 31 we switched our Internap Flow Control Platform from “watch” mode into active production. The Flow Control Platform is a route optimization appliance that helps to ensure that traffic leaving the datacenter always takes the quickest, most reliable path to its destination.

Why is such an appliance necessary? Let’s take a brief look at how Internet routing works. The essential building block of modern internetworking is the Border Gateway Protocol, or BGP. BGP is how a router decides which of many paths to choose to send traffic down. The way BGP makes routing decision is actually fairly simple. Every Internet provider has a “nickname” used on the Internet to represent their organization. These nicknames are assigned by ARIN and are called Autonomous System Numbers, or ASN’s. As an example, Profitability.net’s ASN is 30504 and represents every device on our network. BGP enables routers to share amongst themselves which networks they have access to and the number of ASN’s that must be traversed in order to reach those networks. When it comes time to compare routes, BGP just looks at the number of ASN’s that must be traversed in order to reach a particular network and chooses the path that crosses the fewest ASN’s.

Most Internet traffic is routed using exactly that procedure. The problem, however, is BGP fails to take a few factors into account. First, BGP is built entirely on trust. If a neighbor router claims to be able to reach a network, it must be believed even if that claim turns out not to be true. This can lead to sending traffic down a path on which it cannot reach its destination. Secondly, BGP is not able to consider relative performance of the paths it has available. Just because one route may have fewer ASN hops than another does not necessarily mean it is the shortest or quickest path. This is where the Flow Control Platform comes in. The Flow Control Platform watches all traffic flows in and out of our network tracking the routes taken as well as measuring latency and packet-loss. It then takes the top 10,000 destination networks and checks the latency and packet-loss to those networks via every path available to it and compares the results. Armed with those results, it looks for networks for which BGP is choosing a sub-optimal path and corrects the decision, causing the traffic to take the better path. This means that we are able to detect routing problems or congestion in other providers’ networks and route around them, all before you would ever notice there was a problem.

So what does all that mean for you and your customers? It means that we will always be delivering your traffic on the fastest path available — which means your web pages will load more quickly, downloads will complete in less time, and your data will available to an even higher percentage of Internet users at all time. We believe we are the first provider in Ohio to implement such technology and are very proud to announce its addition to our network.

–Andrew Cruse

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